FAQ / Terms & Conditions

• SASALELE (Until Oct 14, 2024)

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• ABOUT:
  • This store is currently being shared with @ChiruButt (Twitter) / @chiru.drawn (Insta) so some of her items will be featured here!
  • I am mainly handling the store, if you have any questions about her products you are free to contact her via the above methods. (Products will mention artist in the description if you aren’t sure)

⊹₊⟡⋆ Thank you for your support and interest! ⊹₊⟡⋆

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Section A - General Product Info

• PRE-ORDERS
  • If you order any pre-orders alongside in-stock items, everything will be shipped once I receive the pre-ordered items.
  • You are free to message me on the status of the pre-orders or check my twitter for updates! (I will do my best to update frequently)

• • • Estimate for Pre-Orders:
      • Pre-order period ends Oct 14, 2024 5pm MST
      • Mail out late Nov - mid Dec. 2024 (may depend on manufacturer and how much was pre-ordered)

• ACRYLIC CHARMS
  • Most of my charms come with a protective film on them and may look "scratched" (you are free to peel them off or keep them on to extend their life!)
  • Final product may look slightly different from preview/pre-order images and may not be 1:1 (ex: slight color differences/accessory/etc.)
• Option for Product Deals
  • If there is an option to choose multiple in one option (ex: 3 for $20), please write which ones you would like (ex: photocards - Sunday, Aventurine, Robin) in the checkout notes thanks! Otherwise I will have to hunt you down LOL.
• GROUP ORDERS
  • Please contact me first before opening GO thank you!

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Section B - Terms & Conditions

• SHIPPING
  • Shipping currently available for the USA/Canada only! (Shipped from Canada) and come with tracking (except standard lettermail)
    • I do not have enough experience to confidently ship to other countries, sorry! (nor do I want you to pay insanely high fees!)
  • I generally ship orders within a week of receiving the order but if it is something you would like me to ship right away, please contact me right away and I will do my best to accommodate! (And depends on my workload)
  • Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for any additional costs or delays due to customs.
• (FAQ) Shipping materials:
  • Smaller items (ex: Charms) are sent in 6x7” bubble mailers.
  • Paper goods (Photocards, Mini Prints) are sent in rigid mailers/cardboard mailers.
  • Stickers by themselves will be sent via standard lettermail (no tracking).
  • I generally do not use boxes unless your order won't fit in the bubble mailers!

• REFUNDS/EXCHANGE
  
  • Note that ALL SALES ARE FINAL so please triple check that you ordered the right items!
  • In the case that I send a faulty/wrong item, please send a picture/video + describe the problem (within 30 days of recieving the order) and I will be happy to send a new one free of charge! (As long as there is stock available or refund you accordingly)
  • Please send your inquiry to [email protected] with the email subject as so: Faulty/Wrong item (Order #_______)

• MISSING ITEM(S)
• Please understand that once I send the package off, I am no longer responsible for them. Please contact your local post office before reaching out to me!
• If your shipment doesn't come within the estimated time, there may be around a week delay (in my experience 😥) 
• Please note that Holiday season shipments tend to be massively delayed! 

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• CONVENTION SEASON
• I occasionally go to conventions and will not be able to ship orders in a timely manner during these times. (Busy with con prep/not home)
• I often update my twitter handle if there is a convention I am tabling at but I will do my best to update on my carrd and/or on the store page!

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• BEST WAY TO CONTACT ME!
• Email: [email protected]
• Twitter/Instagram: @riko_illus 

NOTE: I may not see your DM because it may be moved to the message request inbox but generally I will reply in 1-2 days!