FAQ / Terms & Conditions

• Please see announcement at the top of the page for any current discount codes!

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⊹₊⟡⋆ Thank you for your support and interest! ⊹₊⟡⋆

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Section A - General Product Info

• PRE-ORDERS
  • If you order any pre-orders alongside in-stock items, everything will be shipped once I receive the pre-ordered items.
  • You are free to message me on the status of the pre-orders or check my twitter for updates! (I will do my best to update frequently)

• • • Estimate for Pre-Orders:
      • TBD

• ACRYLIC CHARMS
  • Most of my charms come with a protective film on them and may look "scratched" (you are free to peel them off or keep them on to extend their life!)
  • Final product may look slightly different from preview/pre-order images and may not be 1:1 (ex: slight color differences/accessory/etc.)
• Option for Product Deals
  • If there is an option to choose multiple in one option (ex: 3 for $20), please write which ones you would like (ex: photocards - Sunday, Aventurine, Robin) in the checkout notes thanks! Otherwise I will have to hunt you down LOL.
• GROUP ORDERS
  • Please contact me first before opening GO thank you!

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Section B - Terms & Conditions

• SHIPPING
  • Shipping currently available for the Canada+Singapore only! (Shipped from Canada) and come with tracking (except standard lettermail)
    • I do not have enough experience to confidently ship to other countries, sorry! (nor do I want you to pay insanely high fees!)
    • Shipping unavailable to the EU/USA, I apologize!
    • If you are from any another country and are interested, please contact me and I will check if I will be able to ship to your country!
  • I generally ship orders within a week of receiving the order but if it is something you would like me to ship right away, please contact me right away and I will do my best to accommodate! (And depends on my workload)
  • Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for any additional costs or delays due to customs.
• (FAQ) Shipping materials:
  • Smaller items (ex: Charms) are sent in 6x7” bubble mailers.
  • Paper goods (Photocards, Mini Prints) are sent in rigid mailers/cardboard mailers.
  • Stickers by themselves will be sent via standard lettermail (no tracking).
  • I generally do not use boxes unless your order won't fit in the bubble mailers!

• REFUNDS/EXCHANGE
  
  • Note that ALL SALES ARE FINAL so please triple check that you ordered the right items!
  • In the case that I send a faulty/wrong item, please send a picture/video + describe the problem (within 30 days of recieving the order) and I will be happy to send a new one free of charge! (As long as there is stock available or refund you accordingly)
  • Please send your inquiry to [email protected] with the email subject as so: Faulty/Wrong item (Order #_______)

• MISSING ITEM(S)
• Please understand that once I send the package off, I am no longer responsible for them. Please contact your local post office before reaching out to me!
• If your shipment doesn't come within the estimated time, there may be around a week delay (in my experience 😥) 
• Please note that Holiday season shipments tend to be massively delayed! 

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• CONVENTION SEASON
• I occasionally go to conventions and will not be able to ship orders in a timely manner during these times. (Busy with con prep/not home)
• I often update my twitter handle if there is a convention I am tabling at but I will do my best to update on my carrd and/or on the store page!

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• BEST WAY TO CONTACT ME!
• Email: [email protected]
• Twitter/Instagram: @riko_illus 

NOTE: I may not see your DM because it may be moved to the message request inbox but generally I will reply in 1-2 days!